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Problem: Folders are not fully synchronized

Problem

Sometimes it may occur that folders doesn’t reach the 100 % synchronization mark, means synchronization doesn’t finish and the folder stays in an unsynchronized condition.

There are three possible reasons:

  • A transfer mode has been configured which doesn’t allow automatic synchronization.
  • Files within a folder with that problem are permanently in use by other programs and therefore block access to those files by the client.
  • The internal folder database has been damaged.

Solution

There are two possible solutions:

  • Check for files which have not been synchronized: Click on Show Folders and then click on the folder which are not fully synchronized. From the internal file browser, which should have opened up to the right of the client user interface, select Unsynchonized files from the filtering drop-down selection and also enable the Flat View check-box. Now you should see a list of all files which have not been synchronized yet. Please check if those files are in use by any other program.
  • Check if the transfer mode for the folder has been set to anything else than Auto Sync: Enable Expert Mode. Click on Show Folders and then click on the folder which are not fully synchronized. Click on the Settings tab in the panel, which should have opened up to the right of the client user interface, and check if the transfer mode is NOT set to Auto Sync.
  • Advanced solution:
    1. find out where your “Default storage path” lies, for this access your FAUbox Server, log in as admin then “Preferences” and to “Storage”
    2. please stop FAUbox service on server and on all clients to which you are trying to sync the files
    3. now you need to go to the “Default storage path”, go into those User-folders to which syncing is not working properly then access the problematic folder:
      -here you need to delete an operating system directory called “FAUbox.” which is hidden by default
    4. when you are done with the earlier step you need to basically do the same for clients to which the folder is not synced properly:
      -open the problematic folder then make sure to display the hidden opertating system directory “FAUbox.” and then delete it
    5. finally all you have to do now is restart FAUbox service on all machines where you had to stop for this fix.