Known issues

Active errors/bugs:

  • Onlyoffice does not save files in the old format
    Onlyoffice has discontinued support for the old file formats (.xls, .doc, .ppt, . . . ). Documents with old formats should be converted to the new format (.xlsx, .docx, .pptx, . . . ) before editing with Onlyoffice.
  • Error message after installing/updating the FAUbox Client while using macOS
    Apple users using the macOS operating system will sometimes receive an error message after installing/updating the FAUbox client.
    You can simply bypass the message by right-hand-clicking on the file and choosing “open”.
  • Links to Office and Text documents are currently not displayed as links but are opened as documents directly in Onlyoffice
    If you don’t want this to occur, you have to link them in a zipped format. A “.zip” file is displayed normally as a link and you can download the file.
  • SSO-Users can not use their Quota the first time they log in to the FAUbox
    In this case, please log out and log in again. You should be able to use your Quota once you have logged in for the second time.
  • Activating the guest account does not work 
    The problem most likely lies in choosing a password that does not meet the guidelines. Please ensure that your password adheres to the following criteria:
    • no spaces
    • at least one lowercase letter
    • at least one uppercase letter
    • at least one digit
    • at least one special character
    • at least 8 characters long
  • Some users encounter an “unknown error” in OnlyOffice while trying to open .docx-files in the cloud. This is a browser error and was only associated with Mozilla Firefox until now. You can fix the problem by deleting the browser cache and restarting Firefox.
  • The client rejects the authentication token.
    If the server rejects the authentication token and the client does not realize this, it will not be able to connect successfully. If this ocuurs, follow these steps:
    1. Click on the username in the local FAUBox client
    2. Authenticate explicitly again
      • explicitly choose the Organization again, even if it seems to be the default
      • explicitly deliver the correct password even if it seems to be already available. The FAUbox client never stores passwords.
  • On Linux there are problems due to SSO login if you try to use KDE.
    The necessary redirect to the identity provider will fail.
    • You can login as “guest” using the WebDAV username und the WebDAV token
    • You get the WebDAV username and the WebDAV Token using the website -> “My Account” -> “Devices” -> “Add WebDAV connection”

 

In case your problem and its solution were not listed above, you may find them in the FAQs.

If the issue persists or you notice something not functioning as expected, please contact us via rrze-faubox@fau.de. Do not try to resolve this yourself as we have more options and methods to adress problems.