Client-Sync-Problems after FAUbox-Downtime

Due to the downtime of the FAUbox today (17.5.2019), it is possible that the FAUbox server rejects  the authentication token. If this is the case and the client doesn’t realize what is happening, it won’t be able to connect successfully anymore. Please try the following instructions then:

  • Stop the client
  • Delete the file
    • Windows: %appdata%\FAUbox\PowerFolder.config
    • Linux/Mac: ~/.FAUbox/PowerFolder.config (Don’t forget the period in the path, please)
  • Restart the client
  • Log in

Since the problems couldn’t be completely solved yet, it may be possible that the FAUbox will be fully working after a few hours, maybe tomorrow. We are trying our best to solve the issue as quickly as possible.

If you have the impression that something is not like you expect it, please do not try to solve this by yourself but contact the because we might know the reason.

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